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Return Policy
30-Day Guarantee
Your satisfaction is our priority. We offer a straightforward 30-day return policy for your peace of mind.
Our 30-Day Return Policy
You have 30 days after receiving your item to request a return.
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To Be Eligible:
- Item must be in the same condition as received
- Unworn or unused, with tags attached
- In original packaging
- With receipt or proof of purchase
How to Start a Return:
- Contact us at support@storyflask.com
- We'll review your request within 24-48 hours
- If approved, receive return shipping label & instructions
- Ship items back using provided label
Important: Items sent back without first requesting a return will not be accepted.
Questions About Returns?
We're here to help with any questions about returns or exchanges.
Contact Support Team
Damages & Issues
Please inspect your order upon reception.
- Contact us immediately if item is defective or damaged
- Contact us immediately if you received wrong item
- We will evaluate the issue and make it right
Non-Returnable Items
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We cannot accept returns on:
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Sale items
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Gift cards
Exchange Process
The fastest way to get what you want:
1.
Return the item using the standard return process
2.
Once return is accepted, make a separate purchase for new item
Refunds
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Refund Process:
- We notify you once we receive and inspect your return
- We let you know if refund was approved
- If approved, refund is processed to original payment method
- Bank processing times may vary (typically 5-10 business days)
30
Days to Return
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Free Return Label
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Easy Process
Our return policy is designed for your complete satisfaction. If you have any questions, our support team is always ready to help.